Word of the Week: Hapless

As in: “Humor—even or especially gallows humor—offers a release from the emotional tension of a miserable moment, inviting you to see yourself and your life as an amusing play, with the usual array of hapless characters and interesting plot twists” ( Stone & Heen, 2014, p. 177).Book Cover: Thanks for the Feedback

Stone, D. & Heen, S. (2014). Thanks for the feedback: The Science and art of receiving feedback well. New York, NY: Penguin Books.

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